Cancellation &
Refund Policy
Please review our cancellation and refund guidelines before confirming your travel booking. Cancellation and refund conditions may vary depending on the service provider, airline, hotel, transport operator or package supplier.
Clear & Transparent Cancellation Guidelines
SmartTrip Desk aims to provide clear information regarding cancellation and refund requests. The applicable cancellation charges, refund amount and processing time may depend on the individual terms and conditions of the airline, railway service, hotel, bus operator, insurance provider, visa service provider or holiday package supplier.
Service Provider Rules
Refund and cancellation rules may be determined by the respective airline, hotel, railway, bus operator or supplier.
Refund Processing
Eligible refunds are processed after the applicable cancellation charges and supplier deductions are confirmed.
Processing Time
Refund timelines may vary depending on the service provider and the original payment method.
Cancellation & Refund Terms
Please read the following information carefully before submitting a cancellation or refund request.
1. Cancellation Request
Customers who wish to cancel a confirmed booking should contact SmartTrip Desk as soon as possible.
- Cancellation requests should include the booking or reference number.
- The customer name and registered mobile number may be required for verification.
- Cancellation requests are subject to the applicable supplier's cancellation policy.
2. Refund Eligibility
A refund may be available only where the applicable service provider permits a refund.
- Non-refundable bookings may not be eligible for a refund.
- Supplier cancellation charges may be deducted.
- SmartTrip Desk service or convenience charges, where applicable, may be non-refundable.
3. Airline & Flight Bookings
Flight cancellation and refund conditions are governed primarily by the applicable airline fare rules.
- Refunds depend on the ticket fare conditions.
- Airline cancellation or amendment charges may apply.
- Certain promotional or special fares may be non-refundable.
- Airline schedule changes and cancellations may have separate rules.
4. Hotel Bookings
Hotel cancellation policies may differ according to the property, room type, rate plan and booking conditions.
- Free cancellation may be available only within the permitted cancellation period.
- Non-refundable hotel rates may not qualify for a refund.
- No-show charges may apply according to the hotel policy.
5. Bus & Railway Bookings
Cancellation and refund rules for bus and railway services depend on the respective booking provider and applicable ticket conditions.
- Cancellation charges may vary based on the time of cancellation.
- Refund eligibility is subject to the applicable ticket rules.
- Processing time may depend on the booking provider.
6. Holiday Packages & Tours
Holiday package cancellation charges may depend on hotels, transport, activities, suppliers and the date of cancellation.
- Advance payments may be subject to supplier cancellation charges.
- Customized or specially arranged services may have separate cancellation conditions.
- Refund eligibility will be determined after reviewing supplier terms.
7. Travel Insurance
Travel insurance cancellation and refund conditions are governed by the applicable insurance provider and policy terms.
- Policy cancellation rules may vary by insurer.
- Once a policy becomes active, cancellation conditions may be restricted.
- Customers should review the insurer's policy wording.
8. Visa Assistance Services
Visa assistance charges may include service or processing fees that can be non-refundable once processing has started.
- Government or embassy fees may be non-refundable.
- Visa approval or rejection is determined by the relevant authority.
- Refund eligibility depends on the service stage and applicable terms.
9. Refund Processing & Payment Method
Once a refund is approved and received from the relevant supplier, it will generally be processed using the applicable refund procedure. The actual time taken may vary depending on the supplier, bank, payment gateway or original payment method.
- Refunds may take additional working days after supplier approval.
- Bank or payment gateway processing times may vary.
- Any applicable supplier, bank, gateway or service charges may be deducted where permitted.
- Customers should retain their booking reference and payment details until the refund is completed.
10. Important Disclaimer
SmartTrip Desk acts as a travel assistance and booking service. Final cancellation, amendment and refund decisions may depend on the rules of the respective airline, railway service, hotel, bus operator, insurance provider, visa authority, tour operator or other supplier.
The exact refund amount and applicable cancellation charges should always be confirmed for the specific booking before cancellation. This policy is intended as general guidance and does not override the terms and conditions of the individual service provider or supplier.
How to Request a Cancellation or Refund
Contact Us
Send your cancellation request to SmartTrip Desk.
Share Booking Details
Provide your booking ID, passenger name and relevant details.
Policy Verification
Applicable supplier cancellation and refund rules are checked.
Refund Processing
Eligible refund is processed according to the applicable terms.
Need Help With a Cancellation?
Contact SmartTrip Desk with your booking details. Our team can guide you through the applicable cancellation and refund process.
📞 9871459069 | ✉️ smarttripdesk@gmail.com
Cancellation & Refund Policy • Please verify applicable supplier terms before confirming a cancellation.
