Teams
Nadia Singh
Carlos Mendes
Tenzing Dorje
Jackson Reed
Nadia Singh
Carlos Mendes
Jackson Reed
Tenzing Dorje
Devid Jackson
Jakey Misha
Michel Marsh
Jackson Reed
Want to join our team
We’re always looking for passionate people check out our latest vacancies.
Terms & Conditions
Please read these terms and conditions carefully before using SmartTrip Desk travel assistance, booking services and website. By using our services, you acknowledge and agree to the terms described on this page.
Clear & Transparent Travel Service Terms
SmartTrip Desk aims to provide convenient travel assistance for flights, hotels, buses, railway bookings, holiday packages, visa assistance, travel insurance and customised travel services. These terms explain the general conditions applicable to our services and customer enquiries.
Availability, fares, schedules, cancellation rules, refund policies, documentation requirements and other service conditions may depend on the respective airline, railway service, hotel, bus operator, insurance provider, tour supplier, embassy or other third-party service provider.
01 General Terms
By using the SmartTrip Desk website or requesting our travel assistance services, the customer agrees to provide accurate and complete information required for the requested service. Customers are responsible for reviewing the information before confirming any booking.
02 Booking Confirmation
A travel enquiry or quotation does not automatically constitute a confirmed booking. A booking is considered confirmed only after the applicable payment or advance has been received and the booking has been confirmed by the relevant service provider.
03 Fares & Prices
Travel prices may change at any time depending on availability, demand, supplier pricing, taxes, fees and other applicable charges. The final payable amount will be communicated before confirmation whenever possible.
04 Customer Information
Customers must provide correct passenger names, contact details, travel dates, destinations and other required information. Incorrect information may result in additional charges, cancellation or inability to provide the requested service.
05 Flight Bookings
Airline schedules, fares, baggage allowances, check-in rules, cancellation charges and ticket conditions are subject to the respective airline and fare rules. Customers should verify their travel documents and airline requirements before travelling.
06 Railway Bookings
Railway availability, confirmation status, waitlist status, train schedules, cancellation rules and other conditions are subject to the applicable railway booking system and its prevailing rules.
07 Bus Bookings
Bus schedules, seat availability, boarding points, operator policies, cancellation charges and changes are subject to the respective bus operator and booking conditions.
08 Hotel Bookings
Hotel room availability, check-in and check-out timings, cancellation rules, inclusions, taxes and additional charges are subject to the hotel's policies and the selected booking rate.
09 Holiday Packages
Holiday package inclusions may vary according to the selected package, hotel, transport provider, activities and destination. Changes requested by the customer after confirmation may result in additional charges or supplier penalties.
10 Visa Assistance
Visa decisions are made by the relevant embassy, consulate or immigration authority. SmartTrip Desk may provide assistance with documentation and application-related services but does not guarantee visa approval.
11 Travel Insurance
Insurance coverage, exclusions, claim conditions, eligibility and benefits are determined by the respective insurance provider and policy document. Customers should read the policy wording carefully before purchase.
12 Payments
Customers must make payments using the payment method and instructions provided by SmartTrip Desk. Applicable service charges, taxes, supplier charges or other fees may apply depending on the requested service.
13 Cancellation & Refunds
Cancellation and refund eligibility depends on the rules of the relevant service provider, booking type and fare or rate selected. Supplier penalties, service charges and applicable taxes may be deducted where applicable.
14 Delays & Changes
Airlines, railways, bus operators, hotels and other suppliers may change schedules, availability or services. SmartTrip Desk is not responsible for delays, cancellations or operational changes caused by third-party providers.
15 Travel Documents
Customers are responsible for carrying valid identification, tickets, passports, visas, permits and any other documents required for their journey. Customers should check destination and provider requirements before travelling.
16 Website Information
We make reasonable efforts to keep website information useful and current. However, availability, prices, schedules and third-party information may change without prior notice.
17 Limitation of Responsibility
SmartTrip Desk acts as a travel assistance and booking service provider/intermediary where applicable. Services supplied by airlines, railway authorities, hotels, bus operators, insurance companies, visa authorities and other third parties remain subject to their respective terms and conditions. Customers should review the applicable provider's rules before confirming a service.
18 Acceptance of Terms
By submitting an enquiry, making a payment or confirming a booking through SmartTrip Desk, the customer acknowledges that they have read and understood the applicable terms and agree to comply with the conditions relevant to the selected service.
Customer Responsibility
To help us provide the requested travel service smoothly, customers should ensure that all information supplied during the booking process is accurate and complete.
- ✓ Provide accurate passenger information.
- ✓ Check travel dates and destinations carefully.
- ✓ Review fare and cancellation conditions.
- ✓ Keep required travel documents valid.
- ✓ Follow the rules of the relevant service provider.
Need Help With Your Booking?
If you have any question about a booking, quotation, cancellation, travel requirement or service condition, contact SmartTrip Desk. Our team will assist you with your enquiry.
Flight • Hotel • Bus • Railway • Holiday Packages • Visa • Insurance
Terms & Conditions should be read together with the applicable booking, cancellation and service-provider conditions.
