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Terms & Conditions

Smart Trip Desk – Travel Made Simple

1. Introduction

Welcome to Smart Trip Desk. These Terms & Conditions govern your use of our website, travel services, booking assistance, holiday packages, and other travel-related services.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Important: Travel services are subject to availability, supplier policies, airline/hotel/bus/railway rules, government regulations, and other applicable conditions.

2. Our Travel Services

Smart Trip Desk may provide or assist customers with the following travel services:

✈️ Domestic and International Flight Bookings
🏨 Hotel and Resort Bookings
🚌 Bus Booking Assistance
🚆 Railway Ticket Assistance
🏝️ Domestic and International Holiday Packages
🌍 Tour Packages
🛂 Visa Assistance
🛡️ Travel Insurance Assistance
🚕 Airport and Local Transfers
👨‍👩‍👧 Family and Group Holidays
💑 Honeymoon Packages
🏢 Corporate Travel Assistance

The availability and terms of each service may vary depending on the relevant airline, hotel, transport provider, supplier, government authority, or other service provider.

3. Booking & Reservation

A booking request submitted through Smart Trip Desk does not necessarily mean that the booking is confirmed. A booking will be considered confirmed only after confirmation is received from the relevant service provider and/or Smart Trip Desk.

Customers are responsible for providing accurate information, including passenger names, dates of travel, contact details, identification details, hotel requirements, and other information required for the booking.

Smart Trip Desk shall not be responsible for problems caused by incorrect, incomplete, or inaccurate information supplied by the customer.

4. Payment Terms

Customers are required to make payment according to the payment schedule communicated at the time of booking.

Bookings may require full payment or an advance payment.
Some services may require immediate full payment.
Payment confirmation does not automatically guarantee service confirmation until the booking is confirmed by the applicable supplier.
Any applicable payment gateway, bank, service, or transaction charges may be payable by the customer.

If the required payment is not received within the specified time, Smart Trip Desk may cancel or release the booking subject to the applicable supplier's rules.

5. Pricing & Availability

Travel prices and availability can change at any time due to airline, hotel, transport provider, supplier, seasonality, taxes, currency fluctuations, demand, or other factors.

The final price applicable to a booking will be the price confirmed at the time of booking and payment, subject to applicable terms.

Smart Trip Desk reserves the right to correct pricing or availability errors before final confirmation.

6. Cancellation & Refunds

Cancellation and refund conditions depend on the rules of the airline, hotel, bus operator, railway authority, tour operator, insurance provider, visa authority, or other applicable service provider.

Some bookings may be partially refundable, non-refundable, or subject to cancellation charges.

Cancellation requests should be submitted as early as possible.
Applicable supplier cancellation charges may be deducted from the refund.
Service or convenience charges may be non-refundable where applicable.
Refund processing time depends on the relevant supplier and payment method.
Government taxes or third-party charges may be subject to separate rules.

Customers should review the applicable cancellation and refund conditions before confirming a booking.

7. Flight Booking Terms

Flight bookings are subject to the rules, fare conditions, baggage policies, schedule changes, cancellation policies, and other conditions of the respective airline.

Airlines may change flight schedules, routes, timings, baggage allowances, seats, or other conditions. Such changes are controlled by the airline.

Passengers are responsible for carrying valid travel documents and complying with airline and government requirements.

8. Hotel Booking Terms

Hotel bookings are subject to the hotel's policies relating to check-in, check-out, cancellation, amendments, identification requirements, deposits, taxes, meals, extra beds, and other applicable charges.

Hotel facilities, room categories, photographs, descriptions, and amenities may vary according to the property and availability.

Any additional expenses incurred at the hotel, including room service, meals not included in the package, minibar, damages, upgrades, or other personal expenses, may be payable directly by the customer.

9. Holiday & Tour Packages

Tour packages may include accommodation, transportation, sightseeing, meals, transfers, activities, or other services as specifically mentioned in the package quotation or confirmation.

Services not specifically mentioned as included shall be considered excluded from the package price.

The itinerary may be changed due to weather, local conditions, operational requirements, government restrictions, traffic, natural events, or other circumstances beyond reasonable control.

10. Travel Documents

Customers are responsible for ensuring that they have all required travel documents before departure.

Valid passport, where applicable
Visa or required entry permission
Government-issued identification
Flight, hotel, bus, railway, or tour documents
Travel insurance documents, where applicable
Any health, immigration, or destination-specific documents

Smart Trip Desk is not responsible for denied boarding, denied entry, visa rejection, immigration issues, or travel disruption caused by missing, invalid, expired, or incorrect documents.

11. Visa Assistance

Visa assistance provided by Smart Trip Desk is intended to help customers understand and prepare for the relevant visa application process.

Visa approval or rejection is solely determined by the relevant embassy, consulate, immigration authority, or government department.

Smart Trip Desk does not guarantee visa approval, processing time, entry permission, or immigration clearance.

12. Travel Insurance

Travel insurance, where arranged through Smart Trip Desk, is subject to the terms, conditions, exclusions, and claim procedures of the relevant insurance provider.

Customers should carefully review their policy documents and understand the coverage before travelling.

13. Customer Responsibilities

Customers agree to:

Provide accurate and complete information.
Check booking details before confirmation.
Make payments within the agreed time.
Carry valid travel documents.
Follow airline, hotel, transport, government, and supplier rules.
Arrive at airports, stations, hotels, and meeting points on time.
Review cancellation and refund policies before booking.

14. Third-Party Service Providers

Smart Trip Desk may arrange or facilitate services provided by third parties such as airlines, hotels, bus operators, railway authorities, tour operators, transport companies, insurance companies, and other suppliers.

Such third-party services are governed by the respective provider's terms and conditions. Customers may also be required to accept those terms when using the service.

15. Force Majeure

Smart Trip Desk shall not be held responsible for delays, cancellations, losses, changes, or interruptions caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, pandemics, government restrictions, strikes, wars, civil unrest, technical failures, airport closures, transport disruptions, or other unforeseen events.

16. Website Use

Users agree to use the Smart Trip Desk website only for lawful purposes. Users must not attempt to misuse the website, interfere with its operation, introduce malicious software, or access restricted areas without authorization.

We aim to keep website information accurate and updated; however, travel prices, availability, schedules, and supplier information may change without prior notice.

17. Privacy

Customer information may be collected and processed for booking, payment, communication, customer support, documentation, and other legitimate travel-service purposes.

For more information about how personal information is handled, customers should refer to the Smart Trip Desk Privacy Policy.

18. Intellectual Property

Unless otherwise stated, the content, branding, text, graphics, logos, design, and other materials displayed on the Smart Trip Desk website are intended for Smart Trip Desk's use and may not be copied, reproduced, modified, or distributed without appropriate permission.

19. Limitation of Responsibility

Smart Trip Desk acts as a travel service provider, booking facilitator, or intermediary where applicable. Our responsibility for third-party services is subject to the applicable supplier's terms and conditions.

To the extent permitted by applicable law, Smart Trip Desk shall not be responsible for losses arising from circumstances outside our reasonable control or from the acts, omissions, delays, cancellations, or policy decisions of third-party service providers.

20. Changes to These Terms

Smart Trip Desk may update or modify these Terms & Conditions from time to time. Updated terms may be published on this page.

Customers are encouraged to review this page periodically for any changes.

21. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India. Any dispute shall be subject to the appropriate jurisdiction as applicable under Indian law.

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