1. Information We Collect

When you contact SmartTrip Desk or submit an enquiry through our website, we may collect information necessary to understand and process your travel requirement.

Information may include:

• Full name
• Mobile or WhatsApp number
• Email address
• Travel destination
• Departure and arrival details
• Travel dates
• Number of passengers
• Hotel, flight, bus, railway or tour requirements
• Other information voluntarily provided by you

2. How We Use Your Information

Information provided by you may be used to respond to enquiries, understand your travel requirements and provide requested travel assistance.

We may use information to:

• Respond to travel enquiries
• Provide booking assistance
• Prepare quotations or travel options
• Communicate regarding your booking request
• Send booking-related information
• Improve our website and customer experience
• Prevent misuse, fraud or unauthorised activity

3. Booking & Travel Information

If you request assistance for flights, hotels, buses, railway tickets, holiday packages, visa assistance or travel insurance, additional information may be required to process your request.

4. Information Sharing

SmartTrip Desk does not intend to sell or rent customer personal information to third parties.

Where necessary to fulfil a customer's requested travel service, relevant information may need to be shared with airlines, hotels, transport providers, booking platforms, travel suppliers, insurance providers, visa service partners or other service providers involved in the requested service.

Information may also be disclosed where required by applicable law, regulation or a lawful government or legal request.

5. Data Security

We take reasonable measures to protect information provided to us against unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore exercise appropriate caution when sharing information online.

6. Cookies & Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and enhance the visitor experience.

Cookies may also be used by certain website services, analytics tools or advertising platforms integrated with the website.

7. Third-Party Services

Our website may contain links, integrations or services provided by third parties. These services may have their own privacy policies and terms.

SmartTrip Desk is not responsible for the privacy practices of external websites or services that are outside our control. Customers are encouraged to review the applicable privacy policies of third-party services before sharing information.

8. Your Choices & Requests

You may contact us regarding questions about the personal information you have provided to SmartTrip Desk.

Depending on the nature of the information and applicable legal requirements, you may request clarification, correction or other appropriate action regarding your information.

9. Children's Privacy

Our website and travel services are not specifically directed at children. Where information concerning a minor is required for a travel booking, it should be provided by a parent, guardian or authorised adult.

10. Changes to This Privacy Policy

SmartTrip Desk may update this Privacy Policy from time to time to reflect changes in our services, website functionality, applicable requirements or business practices.

Any updated version may be published on this page with a revised effective or update date.

11. Contact SmartTrip Desk

If you have any questions regarding this Privacy Policy or the handling of information submitted through our website, please contact us.